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Auto Insurance

Creating Better Claim Payment Experiences

Start delivering faster, easier payment experiences.

Faster Payments = Happier Policyholders

Eliminate paper check costs

Move your policyholders and service providers from paper checks to faster, more efficient epayment options.

Lower banking and treasury fees

including positive-pay, stop pay, escheatment and more—and focus your people and resources on more important priorities.

Simplify reconciliation and increase visibility into payments and transactions

Get an “always on” portal that provides a comprehensive dashboard, streamlined reconciliation and real-time visibility into all of your payment transactions.

Boost payment efficiency and maximize ROI—guaranteed.  

Offer more payment flexibility

With push-to debit, ACH, check or virtual card, Policyholders and service providers choose the payment method that works best for them.

Increase security and fraud prevention

Keep sensitive information safe and meeting all relevant security standards and certifications.

Boost satisfaction

With award-winning service and support, your policyholders call VPay’s dedicated support center, and our award-winning service experts take care of the issue—usually with a single call.

Make Payments Easier with a Mobile-friendly Solution

With VPay, your policyholders can review claims, select their preferred payment type and approve multi-party payments from any mobile device.

How Important Is Policyholder Satisfaction?

If it’s not at the top of your priority list, it should be. VPay can help you get there—by improving every aspect of the claim payment experience.

63%

of firms in the P&C space recognize improving customer experience as thetop digital transformation goal. 1

1. Source: Aite Group: Business-to-Consumer Disbursements in the US:The P&C Insurer Opportunity, October 2019.
2. Source: McKinsey. Digital Disruption in Insurance: Cutting Through the Noise.

Discover the advantages of a proven, complete claim payment platform

VPay offers a total payment solution that’s configured specifically for auto insurance payments.  The solution replaces inflexible payment processes and slow paper checks with connected and convenient payment options. This increases the payment satisfaction of every policyholder and service provider you work with.

Unlike our competitors, we process all of your payments in house through a single system of record, regardless of payment type. And by leveraging our network of more than 1,000,000 providers, we can increase epayment adoption and revenue share while also making sure payees are paid according to their preferences.

Eliminate costs and offer payment flexibility

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Supports all payment types (checks, ACH, push-to-debit and virtual cards).

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Simplifies multiparty electronic endorsements and payments.

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Eliminates check print/mail costs.

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Offers unique payment preferencing that boosts epayment adoption and revenue sharing—guaranteed.

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Reduces banking and treasury fees.

Boost efficiency and satisfaction

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Delivers remit with each payment in your EOB template.

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Provides an online portal with real-time access to claim, payment and delivery data.

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Simplifies reconciliation.

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Integrates seamlessly with existing financial systems and workflows.

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Includes in-house “one call resolution” support for policyholders and service providers.

Improve security and compliance

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Provides a single, unified system of record where all financial, claims and delivery data is securely stored.

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Improves security and reduces fraud.

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VPay is Nacha, PCI, SOC1 and SOC 2, and HIPAA certified.

VPay delivers better payment experiences, but it also saves you money. With no up-front costs, guaranteed revenue sharing and other proven savings, our largest clients report saving more than $1,000,000 every year with VPay. We’re ready to help you do the same.

Boost Satisfaction with Comprehensive, In-house Support

Customer satisfaction is always VPay’s top priority, and we lead the industry in both satisfaction and retention because of our focus on support. With VPay, whenever payees have claim payment issues or questions:

  • They call VPay’s dedicated support center.
  • Our team of award-winning, in-house service experts solves the problem—usually with a single call.

Learn more about how VPay helps you deliver better claim payment experiences.

Get Started with Your Total Payment Solution

Let us show you how we can configure the ideal total payment solution for your organization.