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“[Policyholders] want that almost instantaneous delivery of service, while being kept abreast of how a claim is traveling through the process and, most importantly, when and how it will be paid.”

—Patti Harmon, Editor in Chief at Claims Magazine and propertycasualty360.com

The evolving landscape of claims interaction considers multiple factors that influence success — achieving economies of scale, ensuring rapid response, and delivering more for the customer to name a few.  The panel explores what the future holds in terms of creating a positive claims experience covering the latest innovations as well as how today’s insurers can leverage the power of drones, big data, the Internet of Things (IoT), and artificial intelligence.

Bryan Falchuk, founder of Insurance Evolution Partners and a leading advisor, author, and leadership coach, hosts a lively, insightful discussion of claim strategies with an expert panel of leading industry thought leaders and innovators who not only understand insurers' day-to-day challenges but also draw on real-world experience.

Bryan Falchuk is the Founder and Managing Partner of Insurance Evolution Partners, which advises carriers and their partners on how to navigate an evolving industry facing disruption and change. Bryan spent 20 years in the insurance industry, including serving as Head of Claims for Hiscox USA and leading Growth for insurtech communications solution, Hi Marley. Bryan has also held leadership roles in corporate strategy, operations and distribution at carriers like Liberty Mutual and Beazley. He was a consultant in McKinsey & Company’s insurance practice, and is on the advisory boards of several startups focused on the insurance industry.

Bryan is a best-selling author and public speaker, including several TEDx Talks. His best-selling book series, The Future of Insurance: From Disruption to Evolution, shares case studies of legacy and startup carriers overcoming the barriers to change we all face in the industry to innovate to help Insurance move forward and evolve.

About Our Guest Host

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Available On-Demand
Duration: 47 Minutes


Patricia L. Harman

Beth Griffin leads Mastercard’s Healthcare Vertical with the Cyber and Intelligence team. Beth is responsible for managing this emerging healthcare fraud and artificial intelligence business, building upon the healthcare payment solutions she previously managed at Mastercard. Beth was recognized by Becker’s Hospital Review as one of 110 Women in MedTech to Know in 2017. Prior to joining Mastercard, Beth served as the Chief Marketing and Product Officer for Health Payment Systems where she was responsible for the strategic positioning of HPS and led the company’s marketing, consumer engagement and product development efforts. Beth has over 30 years of experience in the financial services and the healthcare technology industries with Mastercard, HPS, Optum, Metavante, and Firstar, and is actively engaged in numerous industry and community boards/organizations.

Girish Pandey is a Financial Services Chief Product & Strategy Officer at UnitedHealth Group based in Minnetonka, Minnesota. Previously, Girish was a Credit Product, Payments & Strategy officer at Visa and Mastercard.
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at pharman@alm.com.

The Future of Claims Interaction