The evolving landscape of claims interaction considers multiple factors that influence success — achieving economies of scale, ensuring rapid response, and delivering more for the customer to name a few. The panel explores what the future holds in terms of creating a positive claims experience covering the latest innovations as well as how today’s insurers can leverage the power of drones, big data, the Internet of Things (IoT), and artificial intelligence.

Today’s insurers face some of the tightest operational margins in recent history. Couple that with growing expectations from consumers for rapid turn-around of claims, and the executive suite knows that gaining a competitive advantage is directly linked to smarter, faster claims models. The question then becomes: Is your organization capitalizing on opportunities to streamline operations and improve net promoter scores? Join us as Optum Financial kicks off a new three-part webinar series featuring Bryan Falchuk, founder of Insurance Evolution Partners and a leading advisor, author, and leadership coach, for a lively, insightful discussion of claim strategies that will define successful future positioning. Bryan will moderate an expert panel of leading industry thought leaders and innovators who not only understand insurers’ day-to-day challenges but can also draw on real-world experience. Register today. Space is limited.

During this session, Denise Anderson from the Health Information and Analysis Center (H-ISAC) will share how threats to consumer data (healthcare data, banking information, etc.) are evolving and how the health industry is banding together to fight these cyber criminals. Kris Herrin with Optum Financial will talk about his personal experience as Chief Security Officer at one of the largest financial breaches in history. In addition, Kris will explore strategies to dramatically reduce risk while still driving innovation in payments.

Kris Herrin SVP and Chief Information Officer at Optum Financial demonstrates how leading insurers are "Thinking Big" in terms of how digital payments can transform operations and customer satisfaction.

Join Optum Financial, Mastercard, and Mercator as they discuss how the global economy has quickly adapted to the new normal, and customer expectations of speed and security continue to drive innovation and adoption. As insurers look to protect employees while answering policyholder demands for faster and safer payment methods, push-to-card solutions have emerged as a method of offering a new level of flexibility and speed to a traditionally ACH and check heavy industry.

Join us as Reuters Events brings together Ian Thompson (Global Chief Claims Officer, Zurich), Jeff Brown (President, Optum Financial) and Shannon Harjer (Vice President of Claims, Founders Insurance) to discuss how insurers can take full control of the claims experience and actively shape the future of claims.

Kris Herrin SVP and Chief Information Officer at Optum Financial demonstrates how leading auto insurers are meeting customers’ growing expectations with Optum Financial’s Preferred Expedited Payment solution.